Fall 2009

In this issue: a TAX on YOU!

In our modern world, trust has become an “endangered” attribute, we can look for it in many places and in many people, but it is definitely hard to find.

Less than one third of Americans trust their government: 59% of doctors say they cheated on their tests: 75% of MBA’s say they cheated on their tests. How does it feel knowing there is better than a 50% chance the physician performing your surgery cheated on his medical exams?

Summer 2009

In this issue: Is Gen "Y" For You?

Engaging and retaining Gen “Y” personalities require innovative recruiting and management tactics, especially giving the “Graying” of the claims community.

Utilizing fresh approaches can help draw a younger person’s eye to a field of endeavor they might otherwise overlook.

We can play up unique characteristics of the claims aspect of the insurance industry. Since Gen “Y” are spirited multi-taskers and generally like anything new, creative and stimulating, they would likely respond to: non-traditional shifts, telecommuting, online training and mentoring programs.

Spring 2009

In this issue: Miscellany - You Can Use!

This will be a seminal year for those of us providing services to the Insurance Industry.

In our view, it is critical we provide the BEST service, in the most cost-effective manner, while obtaining the BEST results. Nothing new there, but it is also our view that you can assist is in delivering exactly the exactly the service YOU want, by the considering the following cost-saving practices:

Winter 2009

In this issue: Who Loves You... Baby?

Claim staff often ignore market forces at our own peril: It is as though we do not understand the fundamental truth of our business or what drives it forward: price and service.

Since claims folks have little to say about pricing, service becomes the means by which we must distinguish ourselves…