Summer 2010

In this issue: THREE CHOICES WHICH WILL IMPROVE YOUR LIFE

Over the years our newsletter has occasionally garnered feedback that out lead articles often suggest we have THE answer on a particular subject! In fact, what we hope to provide is both an answer or a set of facts which we hope will prove helpful to our friends/clients as they go about their business lives.

Occasionally, we read an article which we believe facilitates our efforts in the “High Pressure” career that is claims practice. The following is one such article and its author is Jim Huling, CEO of Matrix Resources, a company which was recently named one of the 25 Best Small Companies to work for in America for the third year in a row:

Spring 2010

In this issue: Time Management

During the past ten years of this publication, we have frequently addressed an area which is critical to the success and health of all claims folk.

Time is the most important asset in our lives – it is the only thing we cannot reproduce once it is expended: How we use our time often is THE critical factor in defining our careers: Poor time managers seldom reach the corner office.

Winter-II 2010

In this issue: 2009 Hall of Shame

“The Hall of Shame puts a human face on a costly and damaging crime that many people view merely as victimless prank,” says Frank Sztuk, national SIU director for Hanover Insurance Group and chair of the Coalition committee that elected the newest dishonorees.

Brazen, vicious, coldly destructive, or tragic-comically knuckleheaded. The plot sickens for the Hall of Shame’s moral invertebrates. Look no farther than the outrageous disgrace of our first offender.

Winter 2010

In this issue: Top Ten Risk for Insurance in 2009

Ernst and Young conducted a study to determine the greatest strategic risks facing the Property / Casualty insurance industry.

The Study entitled “Strategic Business Risk 2008″ lists those risk in the order of the significance of their impact: Many of the risks are interlinked with consequences from one risk having a direct impact on others.

Fall 2009

In this issue: a TAX on YOU!

In our modern world, trust has become an “endangered” attribute, we can look for it in many places and in many people, but it is definitely hard to find.

Less than one third of Americans trust their government: 59% of doctors say they cheated on their tests: 75% of MBA’s say they cheated on their tests. How does it feel knowing there is better than a 50% chance the physician performing your surgery cheated on his medical exams?

Summer 2009

In this issue: Is Gen "Y" For You?

Engaging and retaining Gen “Y” personalities require innovative recruiting and management tactics, especially giving the “Graying” of the claims community.

Utilizing fresh approaches can help draw a younger person’s eye to a field of endeavor they might otherwise overlook.

We can play up unique characteristics of the claims aspect of the insurance industry. Since Gen “Y” are spirited multi-taskers and generally like anything new, creative and stimulating, they would likely respond to: non-traditional shifts, telecommuting, online training and mentoring programs.

Spring 2009

In this issue: Miscellany - You Can Use!

This will be a seminal year for those of us providing services to the Insurance Industry.

In our view, it is critical we provide the BEST service, in the most cost-effective manner, while obtaining the BEST results. Nothing new there, but it is also our view that you can assist is in delivering exactly the exactly the service YOU want, by the considering the following cost-saving practices:

Winter 2009

In this issue: Who Loves You... Baby?

Claim staff often ignore market forces at our own peril: It is as though we do not understand the fundamental truth of our business or what drives it forward: price and service.

Since claims folks have little to say about pricing, service becomes the means by which we must distinguish ourselves…