Spring – April 2012

In this issue: A Few Good Frauds

This year inductees are most deserving of their place in the pantheon of fraudsters in the “Hall of Shame.” It is our hope by sharing these stories we underscore the need to be ever alert for the destructive impact of fraud as well as the need to have in place adequate fraud detection and mitigation strategies.

Winter – October 2011

In this issue: IS THAT A TRAIN...?

The numbers of insurance workers age 55 or older has increased by 74% in the last ten years. This means 20% of the insurance workforce is near retirement. The question arises as to what will the future claims workforce look like.

Fall 2011

In this issue: ETHICS AND CLAIM SERVICE

In today’s business environment it is vital our approach to work shouts ethical treatment of our clients, as well as our claimants. Study after study has demonstrated organizations which provide a clear vision of claims practices based upon ethical practices are considerably more successful over the long-term than organizations suffering ethical lapses.

Summer 2011

In this issue: ADJUSTING - A PROFESSION?

In March of 2010 the UK’s Chartered Insurance Institute unveiled the Aldermanbury Declaration which has as its aim to raise standards in the general insurance sector through a commitment to a common industry framework for professional standards. This declaration was based upon the results of a task force of senior individuals from across the industry.

Spring 2011

In this issue: FRAUD'S PURPLE FLAGS

Seth Godin’s book “The Purple Cow” informed us during our journey down a country road we notice the brown and black cows along the way — but at some point we stop seeing them because they appear all the same — but should we see a purple cow we take note of its presence — he then provides insights as to how one might construct a business which compels folks to take a note.

Winter 2011

In this issue: THE CLAIM FORCE OF TOMORROW - TODAY!

In the 1990s we rushed to replace what we viewed as corporate liabilities (secretarial and clerical positions) with corporate assets (computer, other communication devices) so that one does his/her own file preparation, filing, address keeping, letter writing, voice mail listening, etc. This insidiously adds many hours of routine clerical tasks to almost every professional’s weekly routine.

Summer 2010

In this issue: THREE CHOICES WHICH WILL IMPROVE YOUR LIFE

Over the years our newsletter has occasionally garnered feedback that out lead articles often suggest we have THE answer on a particular subject! In fact, what we hope to provide is both an answer or a set of facts which we hope will prove helpful to our friends/clients as they go about their business lives.

Occasionally, we read an article which we believe facilitates our efforts in the “High Pressure” career that is claims practice. The following is one such article and its author is Jim Huling, CEO of Matrix Resources, a company which was recently named one of the 25 Best Small Companies to work for in America for the third year in a row:

Spring 2010

In this issue: Time Management

During the past ten years of this publication, we have frequently addressed an area which is critical to the success and health of all claims folk.

Time is the most important asset in our lives – it is the only thing we cannot reproduce once it is expended: How we use our time often is THE critical factor in defining our careers: Poor time managers seldom reach the corner office.

Winter-II 2010

In this issue: 2009 Hall of Shame

“The Hall of Shame puts a human face on a costly and damaging crime that many people view merely as victimless prank,” says Frank Sztuk, national SIU director for Hanover Insurance Group and chair of the Coalition committee that elected the newest dishonorees.

Brazen, vicious, coldly destructive, or tragic-comically knuckleheaded. The plot sickens for the Hall of Shame’s moral invertebrates. Look no farther than the outrageous disgrace of our first offender.

Winter 2010

In this issue: Top Ten Risk for Insurance in 2009

Ernst and Young conducted a study to determine the greatest strategic risks facing the Property / Casualty insurance industry.

The Study entitled “Strategic Business Risk 2008″ lists those risk in the order of the significance of their impact: Many of the risks are interlinked with consequences from one risk having a direct impact on others.